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Report all outages to get personalized updates by text, phone call, or email.
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Before a Storm Strikes,
Be Prepared
 
Make sure you know what to do if you lose power.
Report an Outage
Stay away from downed power lines. Always assume they are live.

We’re preparing for gusty winds and rain and snow starting Monday night into Tuesday, which may cause power problems. We’ve secured extra crews to respond to potential issues.

We want you to be ready, too. When you report an outage at your home or business, we’ll text or call you with restoration updates automatically. You choose how you’d like us to communicate with you when you report a problem.

For your safety, we may be guarding downed wires until crews make repairs. Our personnel may be in unmarked cars, but will always have identification.

Power Problems?


Choose how to report and track your outage:

* If your cellphone number is not in our database, you’ll be prompted to register it to report outages by texting. You’ll need your Con Edison account number.

Report Now

Plan Ahead


  • Have a flashlight and fresh batteries at your fingertips.
  • Make sure your cellphone and other devices are fully charged.
  • Turn your refrigerator and freezer to the coldest setting to keep your food cool longer if the power goes out.

Meter readings may be canceled; avoid an estimated bill by submitting your own meter reading.

Learn More Now

Make Sure Your Contact Information Is Up to Date


Moved? Got a new phone number? It’s important to keep your information up to date so we can reach you in an emergency.

Update Now

Check the Status of Reported Outages Anytime


View our outage map to see what’s happening in your area. Watch this video for tips on how to use the outage map.

Check Status
Manage your account and report outages on the go. Download the Con Edison app.
Follow us for updates on how we’re responding to the storm.

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You may receive emergency text alerts from us. If you no longer wish to receive these text notifications, text STOP to 688-243. Message and data rates may apply to text messages.
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